Hearing Aid Repairs, Cleaning and Servicing in Midstream
Weak sound, whistling, distortion or a hearing aid that has stopped working? Midstream Hearing Care in Midstream, Centurion can assess your devices, help with cleaning and servicing, and arrange manufacturer repairs where needed.
We support a range of brands, including hearing aids purchased elsewhere. WhatsApp us with your brand, model if known, and a brief description of the problem.
Supported Brands And Hearing Aids Purchased Elsewhere
We support Phonak, Unitron, Oticon, Signia, Widex, ReSound, Hansaton, Rexton, Bernafon and Starkey hearing aids.
You are welcome to bring hearing aids purchased elsewhere. Consultation or reprogramming fees may apply. Repair options depend on the model and our assessment; we cannot guarantee that every device can be repaired.
What We Can Do At The Practice
At the practice, we provide basic cleaning, filter changes, dome cleaning and replacement, receiver replacement, and sound and feedback checks.
We start by asking when the problem began, whether it affects one or both hearing aids, and when it happens. We inspect for wax, blocked filters, moisture, loose parts, battery or charging issues, and settings that may need adjustment. If a change in your hearing may be involved, we can advise whether an updated hearing assessment would help.
When Manufacturer Repairs Are Needed
Following assessment, major faults, internal distortion, completely non-working hearing aids and charging faults are referred to the manufacturer. These issues need further assessment and repair away from the practice.
Manufacturer Quotations And Consumables
Cleaning And Consumables
You are welcome to bring your own filters and domes. If we need to supply consumables or provide additional services, we will discuss any applicable charges with you.
Consultations, reprogramming, receiver replacement and manufacturer repairs may carry charges, depending on the work needed.
Manufacturer repairs may require a quotation. We will discuss it with you and ask for your approval before proceeding.
Manufacturer Repairs And Loan Hearing Aids
Repair times vary by manufacturer, device and the work required. We will discuss the current estimate with you after assessment and keep you informed of any changes.
Loan hearing aids may be available, subject to availability and suitability. They may not match your existing devices. We will discuss any applicable consultation, reprogramming or consumables charges with you.
Help With Warranty Repairs
We can assist with warranty repairs and trace warranty details using your hearing aids’ serial numbers. You do not need proof-of-purchase paperwork for the warranty check. Whether a fault is covered depends on the applicable warranty.
What To Bring And Arranging An Appointment
Appointments are recommended so we can prepare for your hearing aids and the support you need. Please WhatsApp us before visiting to arrange a suitable time.
- Your hearing aids
- Your charger, batteries and any accessories you normally use
- Your phone or remote control if it connects to your hearing aids
- Your own required filters and domes, if you have them
- Previous hearing test results, if available
- A short note about what has changed or when the problem started